Purchase and shipping

Freyhand Logo

These are all the parcel related infos you will need to shop in our online store:

Shipping

We are shipping with DHL or UPS

Germany:
Parcels up to 1kg, UPS -> 4,90 €
Parcels up to 120 cm in length, UPS -> 6,90 €
Bulky parcels up to a length of 200 cm, UPS -> 14,90 €

EU:
Parcels up to 1kg, UPS -> 12,90 €   4,90€
Parcels up to 120 cm in length, UPS -> 16,90 €  6,90 €
Bulky parcels up to a length of 200 cm, UPS -> 24.90 €  14,90 €

International:
Parcels up to 1kg, UPS -> 29,90 €
Parcels up to 120 cm in length, UPS -> 39,90 €
Bulky parcels up to a length of 200 cm, UPS -> 49,90 €

 

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Returns:

Please consider that we cover the cost for returns only in case of defects, and only upon agreement with us.

 

Parcel tracking:

If the respective shipping company provides this service, we will send you an email with the tracking number of your parcel as soon as your order is on the way. Please note that in case of DHL the tracking infomation will be online the day after the parcel has been posted.

 

Delivery times:

We are doing our best to send out your order as fast as possible. Serial weapons or costumes and accessory, that are on stock will be shipped as soon as we receive the payment. Custom works may take up to 16 weeks depending on the order situation.

 

Payment

You can pay via bank transfer or Paypal. With bank transfers we will be waiting for the incoming payment before your order will be shipped. Please include the customer number and order number from your order confirmation as references in your transfer.

Bank account:
Account holder: Freyhand GmbH
Bank: Haspa
IBAN: DE79200505501276131677
BIC: HASPDEHHXXX

Paypal:
Payments via Paypal can be accounted right away and therefore are the fastest option.
Paypal account: paypal@freyhand.com

 

In general we only ship on prepayment!